Samsung OfficeServ Systems
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Samsung OfficeServ Telephone 12 Small Business System
Communications is the driving force behind any organisation and your communications infrastructure is the key asset in providing resilient and effective connections to the outside world.
OfficeServ 12 has been designed to provide the full range of advanced communications features for smaller sites. Customers can choose wired or wireless connectivity for business voice and data applications. The system is also ideal for mass deployment at smaller offices of larger multi-site organisations, or for service providers seeking to deploy cost-effective managed voice solutions. As part of the OfficeServ range, the OfficeServ 12 delivers an impressive range of features and offers users capabilites usually only available for larger sites.
The OfficeServ 12 system has capacity for up to 17 users and is the small-business version of the OfficeServ range.
Flexibility and Reliability
The OfficeServ 12 allows your business to run smoother and more efficiently with easy to use features such as holding conference calls with colleagues, customers or suppliers at any time, or providing users with built in caller ID at every handset allowing them to know who is calling before they answer the call. Mobile workers can benefit from the comprehensive follow me functionality allowing them to stay in contact with customers wherever they are. In addition, the OfficeServ 12 provides the same range of ergonomic handsets available with other OfficeServ systems so you can customise the solution to each user 's precise needs.
Stylish and Wireless
OfficeServ 12 offers the choice of a wireless environment. Allowing up to 8 devices to connect either voice or data solutions within its own wireless LAN. Providing a convenient method of accessing the Internet, sending e-mail or making telephone calls while moving around the office. In summary, allowing users to break free from the restrictions of wired communications.
Branching out with IP telephony
For larger organisations looking at deploying communication solutions in smaller branch offices, the OfficeServ 12 can connect to larger OfficeServ family members allowing businesses to vastly reduce communication costs by passing voice and fax calls over your data network - utilising spare bandwidth on existing data links.
However, OfficeServ IP solutions can offer much more than purely cost benefits. Utilising the Samsung SPnet functionality, remote branch offices can seamlessly connect to other OfficeServ systems within the IP network. With the ability to easily connect individuals and locations to the OfficeServ through any data connection, the OfficeServ 12 makes home, branch and multi-site working a simple reality.
Choice of connectivity
Flexibility is a key feature of the OfficeServ range; with a simple modular architecture, OfficeServ 12 provides the user with a choice of connectivity. Three simple questions will help you decide what options will suit your business needs:
1.
Will it be ISDN or Analogue exchange lines?
2.
Do we need IP telephony for local users connecting to head office or allowing staff to work remotely?
3.
Do we want to free up our staff with wireless connectivity to our voice and data solutions?
Hot Desking - complete connectivity for roaming staff
If members of your staff often work from different locations or departments within your office, then hot desking can be an invaluable tool. By entering individual access codes, users can move between different desks and even transfer their own personal features – such as access to voicemail, speed dials and pre-programmed functions – to the relevant handset. For mobile members of staff, or occasions where you need to move a number of people around the office, hot desking is a simple and effective solution that keeps all your staff in touch and in control of their communications.
OfficeServ 7000 Converged Communications Servers
The OfficeServ 7200 Converged Communications Server has been designed to deliver advanced voice, data and wireless communications in a single platform. Businesses can deploy OfficeServ 7200 to build sophisticated telephony applications, secure data-communications infrastructure and policy-driven networks. OfficeServ 7200 with its comprehensive range of features and functionality, offers an effective, affordable solution for any organisation. So, whether you are a small office, a head office or a branch of a larger organisation with a need to take advantage of cutting-edge solutions, the OfficeServ 7200 becomes the heart of your communications network.
What It Means For Your Business - The OfficeServ Advantage
- Location Independence: Mobile and home working solutions let you attract the best people without losing control and employees are more productive and better connected - Improved productivity for your business.
- Multi-site Applications: Your business applications work across all sites - informal call centres work as a single cohesive unit, operators and supervisors can monitor and assist a dispersed virtual team - Teams are more productive.
- Control Costs: Install and manage remote sites without leaving your office, implement centralised cost tracking, security alerts and departmental billing - Reduce the Total Cost of Ownership.
- High-end Features: OfficeServ makes deployment simple, without sacrificing features and functionality for your mission-critical business applications: Security systems, policy management and advanced telephony - Change without compromise.
- With a system you can grow: Samsung's building block approach to converged communications allows you to start with a single site and grow the system in line with your business - Protect your investment.
The OS7200 data-networking modules provide a common communications transport for your business applications. Secure voice and data services can be delivered wherever there is IP connectivity. Samsung Business Communications has developed a suite of applications that enhance the OfficeServ 7200 data-communications modules to ensure the best possible quality for your voice communications and to protect the integrity of your Data Network.
OfficeServ 7200
The Officeserv 7200 system has a capacity for 16 - 128 users (maximum) in addition to the data capabilites.
OfficeServ 7400
The OfficeServ 7400 system has a capacity for up to 732 users on mixed extension types, or up to 512 users on TDM extensions.
Value-Add Applications
There are a range of PC-based enhancemets to provide your staff with simple access to the full functionality of the system ( not all facilites may be available with all systems, handsets and workstations).
OfficeServ Operator
A PC-based operator console for effective management of high volume call traffic.
OfficeServ Call
Offers users simple access to the functionality of their Samsung hardsset direct from their PC. Integrated with Microsoft Outlook. A range on incoming and outgoing call information is display on the screen.
OfficeServ EasySet
Personal extension management made easy: EasySet provides an on-screen display of the user's handset, giving them "point-and-click" access to all their extension settings.
OfficeServ SoftPhone
Together with a headset and speakers attached to your PC, laptop or PDA, SoftPhone ensures that your 'phone is always with you. Connects across LAN, WAN or the Internet.
Call Management Systems
The OfficeServ systems can be enhanced with a range of add-on software packages to provide you with maximum return on your investment. The facilites include statistics and reporting software and full call-centre applications ( not all facilites may be available with all systems, handsets and workstations).
All businesses face the challenge of finding the right technology to help improve their efficiency and increase productivity. Using the existing intelligence built in Samsung voice products, your customers can be re-assured that the addition of Samsung Business Applications will allow them to maximise their investment in people, communications and IT resources.
Samsung CMS delivers a range of applications that create real business benefits. By providing fresh, relevant data and analysis on system, department and user activity your customer is able to make informed decisions on resource allocation to
1. Create greater staff efficiency Identify opportunities for cost reduction
2. Deliver more effective services to customers
3. Maximise the return on your existing and future IT investments
4. Achieve and measure Service Legal Agreements
3 Packages to suit every budget and requirement
Samsung CMS is available in 3 distinct software packages, allowing you to select the most appropriate and cost-effective solution that meets your individual requirements.
CMS - Lite
Provides a competitive call logging solution with advanced features such as call monitor, a PC-based 'soft wallboard' and Agent and System delivered via SMDR outputs.
Exploiting historical data to identify core trends in call traffic and resource usage CMS - Lite is an extremely effective entry-level application for single site, single user working.
CMS-Lite ACD
CMS-Lite ACD takes your solution one step further, introducing enhanced functionality for formal call environments.
Utilising your Samsung system's ACD data* to present ACD Group statistics and Traffic reports in graphical format your business will benefit from a greater depth of analysis on staff and departmental resources. CMS Lite ACD is also designed for single site, single user solutions.
CMS-Professional
Enables individuals and multi-user management with a comprehensive suite of features and functionality and the ability to create bespoke reports to meet user specific business needs.
With the addition of applications including:
1. Call centre Agent Monitor*
2. ACD Group Wallboard
3. ACD Group Monitor
4. Real-time Reports
5. Historical Reports
Samsung CMS-Professional provides Real-Time and historic statistics on Call Centre agents as well as offering the same reporting for all extensions users.
Samsung CMS Professional is the ideal solution for more structured or multi-site informal call centre environments.
ACD Group Wallboard is an add-on software module that can be added to the ACD Lite and CMS Professional solutions.
Handsets
5000-Series Standard Handsets
Samsung 5000 S-series keysets deliver the power of your Samsung solution to every desktop with a comprehensive range of features at your command.
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| 38-Button | 14-Button | 7-Button |
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Display: 2-line |
Display: 2-line |
Display: 2-line |
5000-Series IP / Digital Handsets
Utilising the latest IP technologies and traditional digital keuset connectivity the Samsung 5000-Series handsets open up a while new world of communications.
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| 12-Button Executive | 21-Button with Navi-Keys | 14-Button with Navi-Keys |
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Display: large |
Display: 2-line |
Display: 2-line |
Portable (Cordless) Handsets
The Samsung Wireless IP solution let's you use mobile data devices like laptops, and PDA's as well as mobile Wi-Fi handsets on the same wireless network. Now you can stay in touch wherever you are, no longer tied to your desk, waiting for that important call. Ideal for senior managers and mobile employees, you are more in touch with your business, more responsive to customers and, if needed, your office calls can be more discrete.
Basic Handsets
Samsung basic digital and analogue handsets are a cost-effective alternative for staff who need a simple and efficient connection to your Samsung Solution.
Samsung's basic digital keyset is a cost-effective solution for staff who do not require the use of an LCD display but still need to benefit from the full call handling functionality offered by Samsung communication systems.
Analogue handsets are a simple way of ensuring everyone has their own point of contact and individual extension. Headset connectivity also makes these handsets ideal for contact centre agents.
